Business Continuity
Tiger Supplies operates a structured Business Continuity Management approach designed to protect customers, employees and operations against disruption. Continuity planning is integrated into operational governance and supported by defined procedures, tested controls and senior management oversight to ensure the business can continue to operate during unexpected events.
Business continuity is treated as an operational discipline, not a contingency afterthought, and is aligned to service resilience, safety and data protection requirements.
Business Continuity Framework
Business continuity at Tiger Supplies is governed through a formal Business Continuity Plan that defines how the organisation prepares for, responds to and recovers from disruptive events.
The framework considers a wide range of potential risks, including:
• Loss of premises or restricted site access
• IT system failure or cyber incidents
• Utilities disruption
• Transport and logistics disruption
• Supply chain interruption
• Workforce availability issues
• Extreme weather or environmental events
Plans are reviewed periodically to ensure they remain current and aligned with operational and risk profiles.
Risk Assessment & Impact Analysis
A structured risk assessment and business impact analysis underpins the continuity framework.
Critical processes are identified and assessed based on:
• Operational dependency
• Customer impact
• Time sensitivity
• Financial and reputational risk
This analysis enables prioritisation of recovery actions and allocation of resources to the most critical activities, ensuring continuity measures are proportionate and effective.
Operational Resilience
Tiger Supplies’ operational model is designed to support continuity through built-in resilience.
Key resilience measures include:
• Centralised stockholding with capacity headroom
• Multiple carrier and logistics partners
• Dual sourcing for critical product lines
• In-house production capability for selected activities
• Flexible staffing models and agency labour access
These measures reduce reliance on single points of failure and support continuity during periods of disruption.
IT & Systems Continuity
Business-critical systems are protected through defined IT continuity and recovery controls.
Measures include:
• Secure data backups performed on a scheduled basis
• Controlled system access and monitoring
• Recovery procedures for system outages
• Alignment between IT recovery and operational continuity plans
These controls ensure that systems supporting order processing, stock management and customer service can be restored in line with operational priorities.
Alternative Working Arrangements
Tiger Supplies maintains the ability to implement alternative working arrangements where required.
This includes:
• Remote access capability for office-based teams
• Defined communication protocols
• Flexible working practices to maintain service coverage
These arrangements enable continuity of administrative, customer service and planning functions during site-based disruption.
Emergency Response & Incident Management
A defined incident management process supports effective response to disruptive events.
The process includes:
• Incident identification and escalation
• Allocation of responsibilities
• Internal and external communication protocols
• Coordination of recovery actions
• Post-incident review
Clear escalation routes ensure timely decision-making and effective coordination across the business.
Supplier & Logistics Continuity
Supply chain continuity is supported through:
• Approved supplier lists with alternative sources
• Ongoing supplier performance monitoring
• Multiple logistics and transport partners
• Stock buffers for critical items
Where disruption affects a specific supplier or carrier, alternative arrangements can be activated to minimise customer impact.
Testing & Review
Business continuity arrangements are reviewed periodically to ensure effectiveness.
This includes:
• Review of plans following operational changes
• Desktop testing of response scenarios
• Review of incidents and near-misses
• Management review and updates
Lessons learned are incorporated into revised plans and procedures to strengthen future resilience.
Communication & Customer Assurance
During periods of disruption, Tiger Supplies prioritises clear and timely communication.
This includes:
• Internal briefings to ensure consistent messaging
• Proactive customer communication where service may be impacted
• Coordination with suppliers and logistics partners
Transparent communication supports trust and enables customers to plan effectively during disruption.
Continuous Improvement
Business continuity planning is subject to continual improvement.
Data from incidents, testing and reviews is analysed to:
• Strengthen controls
• Reduce recovery times
• Improve communication
• Enhance operational resilience
Improvements are reviewed by senior management to ensure alignment with business objectives.
Commitment
Tiger Supplies is committed to maintaining continuity of service under adverse conditions. Through structured planning, operational resilience and ongoing review, the business is positioned to respond effectively to disruption while protecting customers, employees and stakeholders.
