Quality Management

Tiger Supplies operates a structured, process-driven Quality Management System designed to deliver consistent service, product conformity and continual improvement across all operations. Quality management is embedded into day-to-day activity and governed through a UKAS-accredited ISO 9001 framework, ensuring control, traceability and accountability as volumes scale.

Quality Management Framework

Quality at Tiger Supplies is governed through an ISO 9001-certified Quality Management System that defines how processes are documented, controlled, monitored and improved across the organisation.

 

The system covers all core activities, including procurement, warehousing, distribution, in-house production, customer service and aftersales. Quality objectives are set annually, reviewed through formal management reviews and aligned with operational performance, customer feedback and business strategy.

Process Control & Standardisation

Operational processes are standardised and documented to ensure consistency, accuracy and repeatability.

 

Key process areas covered by documented procedures include:

•  Supplier approval and onboarding
•  Goods-in inspection and release
•  Stock control and replenishment
•  Order processing and picking
•  Quality control and sampling
•  Despatch and delivery verification
•  Aftersales issue resolution
•  Corrective and preventive actions


Process adherence is monitored through internal audits and performance reporting, ensuring that standards are maintained even as throughput increases.

Supplier Quality Assurance

Supplier quality is managed through a defined approval and review process aligned with the Quality Management System.

 

All suppliers are assessed prior to approval, with criteria including:

•  Product conformity and certification
•  Quality management controls
•  Traceability and documentation
•  Corrective action responsiveness
•  Ongoing supplier performance is monitored through:

•  Quality performance data
•  Returns and defect trends
•  Delivery performance
•  Audit outcomes where applicable


Suppliers failing to meet required standards are subject to corrective action or removal from the approved supplier list.

Quality Control & Inspection

Quality control is embedded throughout the operation rather than treated as a final check.

 

Inbound products are inspected prior to release into stock, with certification verified where applicable. Outbound orders are protected through scan verification, despatch checks and packaging integrity controls.

 

Structured quality sampling regimes are applied by product type:

•  In-house manufactured products: minimum 10 percent sampling
•  Imported products: minimum 15 percent sampling
•  UK-sourced products: minimum 5 percent sampling


This approach enables early identification of issues and prevents recurrence.

Non-Conformance & Corrective Action

Non-conforming products, processes or services are managed through a formal non-conformance and corrective action process.

 

This includes:

•  Immediate containment and quarantine where required
•  Root cause analysis
•  Corrective action planning
•  Verification of effectiveness
•  Management review and closure


All corrective actions are logged within controlled systems, providing traceability and audit evidence.

Customer Feedback & Continuous Improvement

Customer feedback is treated as a key input to quality improvement.

 

Feedback sources include:

•  Customer service interactions
•  Aftersales queries and complaints
•  Returns analysis
•  Account management reviews


Trends are analysed to identify systemic issues and improvement opportunities. Outcomes are reviewed through management review processes and translated into operational changes where appropriate.

Training & Competence

Quality performance is supported through structured training and competency management.

 

Employees are trained against defined role requirements, with refresher training provided when processes change or performance issues are identified. Training records are maintained and reviewed as part of internal audits and management reviews.

 

This ensures that quality is not dependent on individuals, but embedded within the organisation.

Internal Audits & Management Review

Internal audits are conducted to assess compliance with ISO 9001 requirements and internal procedures. Audit findings are documented, corrective actions tracked and outcomes reviewed by senior management.

 

Formal management reviews evaluate:

•  Quality objectives and performance
•  Audit results
•  Customer feedback
•  Non-conformances and corrective actions
•  Resource requirements
•  Opportunities for improvement


This structured oversight ensures continual improvement and long-term control.

Data, Traceability & Reporting

Quality performance data is captured through integrated systems, enabling reporting on:

•  Picking accuracy
•  Defect rates
•  Returns
•  Supplier performance
•  Corrective actions
•  Customer complaints and resolution times


This data supports evidence-based decision-making and provides transparency for internal and external stakeholders.

Commitment

Tiger Supplies is committed to delivering consistent quality across products, services and operations. Quality management is treated as a core business discipline, not a compliance exercise, and is continuously reviewed to ensure it supports customer requirements, operational resilience and long-term growth.

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